The best thing about zools, in my eyes was their easy to use interface because I'm very new at using this software therefore it made everything so much easier than if you have no clue what your doing! Also they are pretty quick with answering emails or questions that arise once we start working together too which makes me feel like i can trust them even more as well :) not anything really but just some suggestions would be awesome :).
It's great being able to store all our files online instead having multiple disks scattered around where each one has its own file/picture etc then storing these separately somewhere else (I mean yes there could always potentially happen something wrong).