The best thing about this product it's ease of use for both technical people as well non techies who don't have much experience or knowledge when working remotely/offline! I really enjoy how easy everything was set up by their team members before we even started training them!! We had so many issues getting all pieces together but they were able solve every single issue very quickly after receiving guidance through chat support via screen sharing etc.. Also having multiple phone numbers allowed us access at anytime which helped tremendously especially during emergency situations where internet may be down / outages ect.