This software has allowed us as police officers here at our agency (in-house dispatch)to be able to get all information regarding any calls or incidents we are assigned through this program without having someone else take over my duties! It also allows me time away form work when I am off duty that would have otherwise been spent working if i wasn't with them so far. The only thing about DPS now days its hard getting your messages out because you can no longer send SMS's but they do provide email notifications which helps alot!! So many times before there were problems like people being late coming into service etc.. Nowadays everything works fine unless something happens outside their control such as power outage then things fall apart quickly.