The ability for me as their client to be able to see what they are doing from start to finish was really helpful in getting my work done fast! They did not have any issues at all while I worked with them, which is always great when you're using third party services. It would've been nice if there were more options available within certain sections; it could help save time by having fewer clicks needed instead of clicking through multiple pages or screens just so that one section can load up without missing anything important. We didn't use this service but we had used other platforms before where things weren't quite clear enough for us to understand how everything works together. This platform definitely helped make our process much easier because now everyone knows exactly why we need something completed and who needs to approve each step along the way (which saves tons of emails).