I confess I'm a dream junkie. As soon as I bought my first pair of wireless headphones I was hooked because they are comfortable and my late night habit is to fall asleep listening to podcasts or audiobooks. However, they die like clockwork after 10-13 months. Faulty wiring in the main unit. I used to just accept it. I usually have two devices so I can switch them overnight and if I can't charge one for some reason I have a backup - and if I have to send one in for warranty repair/replacement I don't go a whole week without a device or so. It's just a routine I put up with and then I was lucky enough to have one of them fail within the warranty period for replacement. Last year I spent even more money going from wireless sleep phone to wireless sleep phone hoping that without multiple disconnects to charge it might last longer but here is my second newest device I got in June Bought last year and stopped wireless charging. As always, I sent it out a few weeks ago. I went to my mailbox this morning and my warranty replacement unit was there, but for the first time (and this is my third warranty replacement unit) it was accompanied by a "Care Instructions" sheet with a line highlighted implying that I have worn my unit in "Wet, oily, or dirty pad. I was somewhere between tickled and offended. 1) A product is great when it works, but it always stops working after a relatively short period of time. They're just junk parts 2) I've had never had a wet, greasy or dirty headband, if i were ever lazy enough to store it in a dirty headband it still wouldn't work because the wash/dry cycle is needed to make the headband a bit tighter, otherwise it will stretch 3) This is my SIXTH device I can assure you that I have done everything (including previous saves) revenge with someone in the company) to try to treat it as gently as possible given my heavy usage. This is my sixth unit to die in these 10-13 months. And that's without considering that I now have two of them, and each of them is only used every other night. I wonder if they use their own products. Anyhow, I'm done. Instead of paying a $150 annual subscription fee to use Sleepphones, I spend my time looking for the best product from a company that doesn't passive-aggressively abuse its customers. :D
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