The staff was very helpful and knowledgeable. They were always available to answer any questions I had. There was never a time where I felt like they were trying to sell me anything, just trying to make things easier for all parties involved. Great service! Honestly great people who care about their customers. As far as I can tell there really isn't anything to dislike. The only thing I would say is that sometimes it takes a little bit more time than needed to finish up the process, but that's not necessarily a bad thing. We've been using them for years now, and couldn't be happier.