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Spain, Madrid
1 Level
730 Review
28 Karma

Review on KEPEAK by Jeff Robeson

Revainrating 2 out of 5

Experience with KEPEAK Online Store was disappointing

I was eager to browse KEPEAK's online store because I like outdoor activities and house improvement. My interactions with the business, however, fell far short of what they claimed to be the "ultimate destination" for people who are enthusiastic about tools and outdoor pursuits. First of all, I found the website to be clumsy and challenging to use. Finding the products I was looking for was difficult, and the search feature did not return reliable results. This prolonged and made the buying process frustrating. In addition, I had disappointments with KEPEAK's product assortment. The selection of tools and outdoor equipment fell short of expectations, despite their claim to be more than just a business and a lifestyle. When compared to other online retailers, the goods they did offer appeared to be of subpar quality and were not reasonably priced. And to make things worse, I had poor customer service. I tried to get in touch with their support staff to ask a question about a product, but I received slow responses and unhelpful responses. I got the impression that they didn't value my company and treated me like a number. Overall, I had a very disappointing encounter with KEPEAK. Despite claiming to be a leisure brand for outdoor enthusiasts, the company's website, product options, and customer support fell short of expectations. For my future requirements in tool and outdoor gear, I won't be going back to this online store.

Pros
  • Numerous options for top-notch tools and outdoor equipment
Cons
  • It's possible that some goods are priced higher than comparable ones.