Bought for an upcoming trip. I'm not a fan of hotel coffee pots and I'm feeling better about my stuff, especially during COVID. One review mentioned some kind of movie. You most likely used soap to clean it. When I followed the instructions for first use and disinfection I had no problems. I've completed the process twice (although they claim only one is needed) and the water was clear; no clouds, no film, no stains. The boiled water tasted good, as expected, clear and hot. 100% recommend this kettle. UPDATE: After the trip, I 1000% recommend this kettle! It was absolutely perfect! I had no problems with it and used it most of the day during the few days we were away.
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