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Review on Nexla by David Moreno

Revainrating 5 out of 5

Great platform + awesome customer service makes it standout

I used Nexla for almost 2 years now - first as a client, then as an advisor/consultant. It has been an indispensable tool for our team and we have had great success executing and growing our digital transformation initiatives across our organization. There are just some things that they could do better - specifically around their support and sales process, but even just some of the minor UX enhancements would go miles toward helping us onboard new clients. Have not found anything specific to dislike about the product itself - everything has been good. We primarily use Nexla as a data discovery tool to understand our customers' use cases and pain points / how we can best help them solve problems. From there, we then go through the standard sales funnel using Salesforce and also Nexla's own CRM module. I like how easy this software was to use once we got our feet wet! It's not perfect but has helped us get started quickly without having too many issues right out-of -the gate. We are able to pull together all of our different databases into one place so now when someone needs something they only need access what database (or multiple) does have information about them/their account etc.

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Pros
  • Easy integration with SFDC.
  • Very simple user interface & intuitive navigation structure which is helpful in making it quick enough learn if you've never worked within marketing automation tools before or perhaps those who aren't technical savvy at times either.
  • Good customer service from reps via phone calls + email tickets.+They're pretty affordable compared other vendors suchas Marketo
Cons
  • There are troubles