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Italy
1 Level
731 Review
39 Karma

Review on SmithBuilt by David Nelson

Revainrating 3 out of 5

SmithBuilt Shopping Trip Did Not Go Well

I was thrilled to find SmithBuilt, the purported one-stop-shop for all my requirements, as a pet and horse owner. Unfortunately, my interactions with the web shop were not positive. Although they offer a wide variety of goods, the quality of those products is poor. Even after only a few uses, the stable supplies I bought had already begun to show symptoms of wear and tear, and the feeding mats I had bought were flimsy and easily torn. In addition, they appear to care little about their customers' happiness. I contacted customer service about the flawed goods I had gotten, but they were unhelpful and condescending. Instead of taking accountability for the damaged goods they sent me, they seemed intent on placing the blame on me. What's more, dealing with shipping and dispatch was a major hassle. It took weeks for my order to appear, even though the estimated time of arrival was much shorter. What made things worse was that I did not receive any of the items I had ordered. I tried to return them, but was hit with a ridiculously high fee that made the whole experience feel unfair. The whole thing with SmithBuilt was a huge letdown for me. Anyone looking for high-quality goods and helpful staff should look elsewhere than this internet shop.

Pros
  • high-caliber goods
Cons
  • Availability Restricted on a Global Scale