I was able to get my client information in one place with easy access, so they could be more productive! It's been great for us because it makes our job much easier when we are working remotely or out of town at events/conferences etc.. We have not had any issues since switching over from another vendor years ago that did similar things but didn't offer as many features like this does (appending names). Nothing really - just works well!! It's very quick and easy to use. I have been using it for years, and I've never had any issues with it. Their customer service is amazing too. They always respond quickly and help me fix my issue. It's a great program! There are no downsides that we can think of at this time. If you're looking for a reliable software to enhance your database, then definitely try AccurateAppend. We are tracking our employee's hours, attendance, and GPS location.