The team at Empathic Spark are always willing to go above & beyond what they've been asked by their clients so I can't fault them! They have great communication skills which has enabled us as an agency working with our client base of small business owners who don’t know much about web design or development - we get it done quickly but also provide ongoing support if required (which thankfully hasn' t happened yet). We use empatic spark primarily because there's no upfront cost like other companies would charge you when getting started up again after having worked together previously- this means less risk taken from both parties involved plus more money left over once completed projects end; however sometimes things do take longer than expected due mainly down time issues outside my control such being weather/traffic etc where work cannot be effectively carried through until later hours causing delays during normal office operating times.-.