Dissatisfied with both the product and the official LG store where I made the transaction. As a present, we decided to acquire headphones. The order was placed through the official LG website, and upon receipt of the order, there was no demonstration of the goods. Additionally, there was no warning regarding the difficulties of exchanging and returning the product. When the package was opened, it was discovered that not only the headphones themselves but also the entire case was covered in a fine white powder. They produce a horrible sound that includes interference, hissing, and other noises whenever they come into touch with the equipment. The equalizer was adjusted, but it did not help; whenever I listen to something, there is always an additional sound. I immediately got in touch with the retailer, and while they declined to accept the headphones back, stating that they had the necessary level of technical ability, the manager did offer to replace them with brand new versions of the same kind. Strangely, you can exchange the item without it being examined, but you cannot get a refund. Next quest Find out how you may acquire professional knowledge. I was on hold for twenty minutes, and throughout that time, the customer service representatives moved me from one line to another. Each time, however, everything was on the New line. As a consequence of this, they only have one service center, and it is situated outside of the Hong Kong Ring Road in the Borovskoye highway area. They are open from nine in the morning until eight in the evening, which means that I will need to use my working time to travel all over Hong Kong in order to hand in my new headphones for testing, and the outcome will probably not be in my favor. LG, why do I have to spend my time and money because of the terrible quality of your products? Why do you not warn clients about such difficulties? Why are there no places where equipment can be brought? Why are there no points where equipment can be brought? It was suggested to me by the support specialist that I carry out an independent assessment if I didn't like the results they provided. The cost of such an examination in Hong Kong is approximately 5,000 dollars, which is absurd considering the price of 4,000 dollars for headphones. Dear employees of the company, although $4,000 is nothing to LG, it may represent a significant sum to the people that buy from you. Please take into consideration what I have to say and return my money.
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