I like that it's easy to use, but also very secure. It is not too difficult to learn how to operate or navigate through their website/app. Their customer service has been great! They have helped me with any questions I've had during my time using them. Also, they are constantly adding new features which makes their product even more useful. There really isn't anything bad about this tool at all. As long as you understand what kind of privacy settings to choose when signing up, everything will be fine. We were looking for an additional way to verify our drivers' information so we could provide better security measures to our customers. This was definitely helpful because it made things easier.