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Serbia, Belgrade
1 Level
749 Review
58 Karma

Review on Kitbest by Douglas Hall

Revainrating 2 out of 5

Dissatisfied with the Quality of Customer Service Offered by Kitbest

As a passionate bicycle, I couldn't wait to check out the selection at Kitbest's online store. However, my experience with the business did not live up to my expectations in any way. However, the quality of their customer service left a lot to be desired, despite the fact that they have an impressive assortment of sports and outdoor gear. When I had a problem with a product that I had purchased from Kitbest, the team that handles their customer support took several days to respond to my inquiry about the problem. After what seemed like an eternity, I eventually got a response, but the representative was unhelpful and disregarded my concerns. In addition, the shipping was delayed, and the tracking information that was provided was incorrect; as a result, I was unable to determine an accurate ETA for the delivery of my purchase. Even though I understand that shipping delays are sometimes unavoidable, not having access to accurate information was extremely aggravating. The entirety of my time spent with Kitbest was, on the whole, less than satisfying. Their poor customer service and shipping practices left a sour taste in my mouth, despite the fact that they may have a large assortment of gear to choose from. It's unlikely that I will do business with them again in the foreseeable future.

Pros
  • Products of the highest quality at competitive rates.
Cons
  • Incorrect location information was provided.