It's great working collaboratively as part of this team, everyone can contribute ideas at any stage which means they all get benefit from what we are building together! I've been able use two points for other people too so it has made me more confident about using their platform without worrying if my idea will be good enough or not (which happens when doing your own thing sometimes). We have some internal processes but no user facing ones yet - mainly because there hasn't really ever needed them before now :D Our current projects include redesigns/redesign proposals etc., website creation + content management system integration & customer service training videos created by our customers who would otherwise struggle writing things down themselves due to language barriers / lack confidence.