Mailtrap makes it easy to send emails to our customers, in particular when we need to send out updates or change our terms and conditions. The interface is very clear and intuitive for us as well as anyone who is used to an inbox and isn't familiar with web applications. We have not experienced any downsides. If you are looking for an easy way to send out emails when something changes, Mailtrap will do what you need it to do. The service has made it easy to get back into sending emails from our website. It also gives us another place to look for information when we're having problems with our product.