The best thing about this service is that it allows me to listen to my interviews without having to do so in person, which makes life easier when working from home! I dislike how they sometimes seem to have issues with their system not syncing properly - we've had multiple instances where there has been an issue with uploading our transcribed interview or other file into Google Drive, meaning that some parts are hard to access if needed. It's also quite costly compared to others out there. If you need someone who can help you manage transcripts of phone calls then give them a try as they offer great customer support too. They were very easy to work with and helped us upload transcripts to our database every time there was a problem with syncing. We're able to see what people said over video chats online through our own private account at any time. They are very professional, reliable and fast in delivering transcripts. I have used them many times and they always deliver on time. Sometimes it is difficult to get them to reply when you need an answer right away. I would say that their rates are too high for the quality of work. Try using them first and then see if it fits your needs. We use Day Translations for our weekly meetings. The reports we receive from them are amazing!