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Finland, Helsinki
1 Level
775 Review
53 Karma

Review on Bestisun by Chris Thrower

Revainrating 1 out of 5

An Important Lesson Learned from My Disappointing Experience with the Bestisun Online Store

Permit me to share with you a story regarding my time spent shopping online with Bestisun.com. I was browsing the internet for a new dress to go to a wedding that a friend of mine was having when I came across their website. Because the photographs depicting the clothes gave the impression that it was of high quality and the prices appeared to be fair, I chose to give it a try. Unfortunately, my joy was short-lived and replaced by annoyance almost immediately. The dress I ordered did not look anything like the photo when it arrived; the color was incorrect, and the material was rough and poor. I attempted to return it, but the customer care department gave me the runaround when I made the request. They were uncooperative and condescending, and it took several weeks of back-and-forth communication before I eventually received a refund. However, that is not where the tale finishes. To add insult to injury, a few weeks later I got an email from Bestisun offering the same same dress I had purchased earlier at a lower price. It was abundantly evident that they had an inventory surplus and were attempting to offload gowns of lower quality at the detriment of their regular clients. My time spent with the Bestisun online business should serve as a lesson to prospective customers. Look elsewhere if you want to buy clothes of good quality and receive dependable assistance from the staff. Don't make the same mistake I did.

Pros
  • exemplary client relations
Cons
  • Returns processing can be laborious.