The simplicity of their service is what makes it one-of-a kind! They really go above an beyond in terms or customer support, but they are not too pushy about selling you things that don't benefit your business (like other providers will do).
Their prices can be costly which I understand since most companies charge for setup fees these days - however if there were more ways to pay less this would work out better as well.. A lot smaller than many larger competitors without sacrificing features/benefits. Server monitoring & security with ease via multiple platforms such as Nagios etc.