Despite what someone said in my question, this product records 100% of either the handset or headset port on our Cisco 7841 VoIP Phones. We currently We are trying to choose the recording settings. But it works perfectly as advertised. I'm not sure why people give it a low rating and say it doesn't come with any software or anything. it is not intentional. It is automatically recognized by the PC that installs the drivers, so it can run without any software.
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