Update: Another star downgraded to 2. I also used the contact information that came with the ladder. We returned it. Initial Review: Seems solid but generally poor quality as stated by other reviews. My wife and I are considering returning. I have a feeling that for $100 it should be solid and built like a tank. Hundred dollars is a lot of money, so it shouldn't be related to small quality problems like the one we got. The tree has already split in several places, including the rail. We could probably glue it together, but I shouldn't even be talking about gluing the pieces together for a new $100 item.
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