I like how easy it was to get set up with this software - they walk me through everything step by step! It's great because all of my clients can use their own email addresses instead of having an account where we have access only (like most other programs). Also love being able to send out reminders via text message or e-mail which helps keep them in touch when i'm not around. There are some things about using this program as opposed to our current system but nothing major so far. We're solving issues regarding keeping track of who has been sitting pets at each location without adding too much extra work into what already takes place during business hours.