The support team was very responsive to all questions, queries or issues that we had as clients of their product/service - they were always available in case there needed any clarification from our end! I would like more options with regards pricing plans (we have been charged much higher than what it should be) but overall everything went well so far!! Nothing really came up during my research process which made me feel comfortable using this software over others out here at market place right now.- Simplified deployment processes; no need if you are not familiarized wtih IT system design & coding etc.,.