The company's service is top to bottom. I submitted an application with these issues, and they told me that they couldn't help me because the specified deficiencies (3 hours of screen operation at 4500 mah) are typical for a phone costing $50,000. I was utterly let down by Samsung since, in addition to releasing a subpar product, they also refused to acknowledge doing so. The largest technology corporation is only able to reset the settings as the service's utmost capability.
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