First order was missing end cap and screw on one end. Revain took care of the return and sent a new one with no problem. I've been buying these perch for years. I did notice though that the new one doesn't look as good as it did before. The casing was slightly loose, which could result in a claw getting caught in the fibers. It's supposed to be all cotton, but I've seen little shiny loose fibers running through the bottom - clearly some sort of synthetic to have that metallic sheen. I cut them off and will try to use that while keeping an eye on him. Maybe I'll try a different brand next time.
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