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Ukraine, Kiev
1 Level
686 Review
30 Karma

Review on NexiGo by Anthony Record

Revainrating 2 out of 5

NexiGo Shopping Trip Was a Disappointment

Recently, I made a disappointing purchase from NexiGo's web store. Despite their assurances that they can meet the demands of today's tech-savvy shoppers, I was disappointed to find a smaller selection and higher pricing than those offered by their rivals. I needed a new laptop and heard that NexiGo had some excellent deals. Their stock, however, was small and lacking in cutting-edge options. I found a lower price on a more powerful laptop elsewhere. The ordering procedure was very difficult and time-consuming for me. I had a hard time navigating their website, and it took much longer than I had anticipated to place and get my transaction. I was dismayed to see that my laptop had been damaged in transit due to insufficient packaging. NexiGo's customer assistance was unresponsive and unhelpful, adding insult to injury. I called customer service to ask for a replacement or refund, and I was confronted with excessive wait periods and unprofessional agents. As a whole, NexiGo is not a store I advise anyone to patronize. Tech enthusiasts should look elsewhere due to the store's limited range, exorbitant costs, and unsatisfactory customer service. There are other places to shop that are both superior in quality and cheaper.

Pros
  • Website with exceptional usability and support staff
Cons
  • Ordering procedure that is difficult or takes a lot of time