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Guatemala, Guatemala City
1 Level
702 Review
42 Karma

Review on DonYoung by Kyam Deriphonse

Revainrating 3 out of 5

DonYoung: A Discouraging Example of an Online Shopping Destination

My interactions with DonYoung's online store fell far short of my expectations, despite the fact that I wanted to adore it so badly. In spite of the fact that they provide a respectable assortment of tools, hardware, and locks, the quality of their customer service and shipping was far below par. To begin, their delivery is quite delayed; I had to wait more than a week for my products to be delivered. And when they arrived, I was dissatisfied to learn that the products' quality did not meet my expectations. I had been waiting for them for a long time. The equipment was fragile and appeared to have been constructed with little care, and neither the door hardware nor the locks appeared to be of the best possible quality. However, the manner in which they dealt with their customers was what ultimately turned me off. When I tried to get in touch with them to ask questions and voice concerns regarding my order, I was met with a crew that was unhelpful and unresponsive. They did not appear to have any interest in assisting me with my problems and did not provide any solutions to the issues that I was encountering. The interactions I had with the DonYoung online store, on the whole, left me with a sense of dissatisfaction. Although they do have a reasonable range of products, their shipping and customer service both have a long way to go before they can be considered satisfactory. If you are in need of tools or hardware, I would advise you to look in a different location.

Pros
  • good customer service staff.
Cons
  • 0