We received this toy and my kids loved it! I did too! Once we got that, they stopped arguing about who's in front and who's in back. We used it about 3-4 times before changing the batteries (which required a screwdriver and some patience). I did this as carefully as possible...making sure everything was dry etc. As if everything changed after we broke the original seal. After that never worked. I've done everything and still nothing. I need help from customer service to solve the problem, but I haven't received anything. I am sadly disappointed and would not advise anyone to buy this product if you are actually going to use it!
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