Header banner
Revain logoHome Page
Jamal Murph photo
Italy, Rome
1 Level
772 Review
39 Karma

Review on Itramax by Jamal Murph

Revainrating 1 out of 5

A Word of Caution to Potential Customers of the Itramax Online Store

After hearing nothing but praise for Itramax's dedication to providing high-quality products and services, I was eager to peruse their web store. But my experience with Itramax was less than ideal, therefore I would advise potential purchasers to be wary. Their website was user-friendly, and they offered a large variety of products, but the descriptions and photographs could use some work. It took a lot of time and effort on my part to investigate each device and decide if it would work with my existing audio system. When I found the headphones I wanted, I was dismayed to learn they were sold out. I contacted customer service to find out when they will be restocked and was given a standard answer that didn't address my specific question. After much deliberation, I settled on buying a different set of headphones from what was available. Unfortunately, I had to check in with customer support several times to make sure my order went through because of the muddled ordering process. The headphones' poor quality left me unimpressed when they finally arrived. The sound quality was subpar, and wearing them was not as relaxing as I had imagined. I made the decision to send them back, but the procedure was more difficult and time-consuming than I had anticipated. In sum, I was dissatisfied with Itramax and would advise potential customers to conduct their research before making a purchase. Their product quality and customer service both fell short of expectations, despite their extensive inventory.

Pros
  • a user-friendly website with thorough product descriptions
Cons
  • inconsistent encounters with customer service