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Italy, Rome
1 Level
717 Review
55 Karma

Review on ToyerBee by Matthew Bell

Revainrating 1 out of 5

ToyerBee's Subpar Quality Assurance Destroyed My Astronomy Adventure.

Review: After purchasing a telescope and some other optical equipment from the ToyerBee online store, I had a bad encounter with the business. The products I got did not live up to the standards they advertised. While attempting to use the telescope, I noted right away that the lens was out of focus and distorted. Some of the other tools were also badly made and prone to breaking. I tried getting in touch with ToyerBee's customer support staff, but they were unresponsive and uninterested in fixing my problems. They didn't provide any alternatives for fixing or replacing the faulty product, so I was stuck with a poor astronomy experience. Overall, ToyerBee's poor quality control and absence of customer assistance left me very frustrated. As someone with a deep interest in science, it was disheartening to put money into supplies that ultimately fell short of my needs. If you're in the market for high-quality telescopes, I wouldn't suggest checking out the ToyerBee business.

Pros
  • Excellent customer service provided by staff members who are both knowledgeable and friendly.
Cons
  • Few brick-and-mortar sites; primarily an internet retailer