I like that we are able to access our work documents through any computer or mobile app in real time at anytime without having an internet connection! It is not always easy for some employees who do have slower connections than others but it works well enough once you get used too its quirks (sometimes).
We really need this software because of how different people use computers differently so getting everyone up-to speed takes awhile sometimes however after they figure out what buttons/applications mean etc then things go smoothly again :).