The best thing about redcloud is that you can be as private or public as you like because everything is in one place so there are no more passwords to worry about. It's easy to use, especially if you're new at this type of software. I don't have many issues but would love it better if when someone calls your number they could send you an email too instead of just voicemail. We used to get emails from our clients all day long every day even though we were offline and weren't checking them but now its perfect!