I like how easy it was to use this platform compared with other platforms we had used previously. Also liked being able to have live chat support while using the software which made things easier when needing assistance at times. Nothing really! We were trying out different programs before deciding what would work best for our organization but so far everything has been great. This program allows us to train new employees quickly as well as keep up with current employee's knowledge base without having an overload of information coming from multiple sources throughout the day or week.