I like how flexible this program allows you so many options when it comes down to organization management for different departments within your business entity as well customer information such as contact info., billing etc.. The only thing about ecm x i dislike was there were some glitches but they got better over time by getting more resources from their technical team which helped alot! We are using Ecxem in our office environment since 2011 now we've been able get most things done without having to go through other programs out there (Word).