I have worked for this agency previously but not currently so cannot comment about their current work ethic/processes etc as i haven't been involved since they were first set up however my experience was good prior to them going into administration - they did some fantastic design projects which really helped improve our brand image & marketing campaigns. Their turnaround times could be improved (as well as prices) and there may need to be more involvement from senior management at all levels to ensure quality control across teams, especially when large contracts come through like those being negotiated now by us.