Review on 🔒 Secure Your Coupler with Trimax UMAX50 Premium Die-Cast Dual Purpose Coupler Lock by Raffy Baer

The lock has not been opened 6 months after purchase. Had to shorten the pole to tow my boat. Not knowing the product was guaranteed for life, I contacted the company on or around January 3rd and sent a photo of the item (cropped out) along with two sets of keys as proof I still had them. I received a brief reply from Jim Sentz that I needed to contact Revain for a warranty. Remember this was after a year of purchasing the product. Revain does not come with a warranty, but the manufacturer should. As a courtesy, Revain sent me a return authorization label and they are trying to resolve the issue. The item was received by Revain on 01/27/17 and the promotion has not yet been completed. Before purchasing this item I had seen some reviews from people who had to cut their locks. I risked the product but didn't expect the customer service to be that bad! Be careful!