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Spain, Madrid
1 Level
731 Review
34 Karma

Review on HIUMI by Carl Mayes

Revainrating 3 out of 5

Negative Impression of HIUMI

My expectations for HIUMI, an online store that promised to meet all of my outdoor gear requirements, were unfortunately not met. While I was impressed by their product range, I was disappointed by the quality of their customer support. Their customer service department was unhelpful and unresponsive when I had concerns about a product they sold. In addition, I had a harder time than necessary buying my products because of their cumbersome and confusing online ordering system. Unfortunately, the HIUMI products I ordered weren't as high-quality as they had been advertised to be. My hiking boots were too big even though I got my normal size, and the fishing rod I bought felt flimsy and poorly made. In conclusion, I was not satisfied with HIUMI. Their product range is impressive, but I was disappointed by their lackluster customer service and subpar quality.

Pros
  • The purchasing and delivery process can be completed quickly and effectively online.
Cons
  • Poorly designed and frustratingly complicated web storefront.