When I first got this, I hated it because the soap would just wash away. However, I figured out the trick: get it wet, add soap and squish, then lather your body but don't get it wet again. When I was trying to lather my body under the running water, the soap would just wash away and I was constantly adding more soap. This thing works best once its wet and your body has some drops of water, but no running water over it once the soap is added. I only use a pump or two of soap and sometimes add a few drops (literally drops!) of water to make it lather. Now that I have the hang of it, I like it, particularly since it is more sustainable than a plastic loofah. I took away one start because it was kind of annoying at first trying to figure out "how to use it", but it works and feels great!
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