The software is very user friendly, it has great customer service support! It's so easy to use that I can't believe how much time was spent training me for my first day of work with this program. There are some things we need more help doing (such as creating new programs) but their team members have been extremely helpful throughout our entire process thus far. If you're looking at quality management systems like ours, look no further than Genbrahqmngtnsd.com - they had all kinds of plans available for us from which one would be best suited towards your business needs/concerns. We've used other QM solutions in the past where we were unable to even get an account created or login information set up because there wasn't anyone qualified enough to guide us through those processes. They literally worked with us step by step every single.