The tool is very user friendly especially for those who are not in IT world yet it's easy enough even if you don't know how computers work or what they do! I really like this because there was no need of any training before using their software as everything seems so simple from start till end (even though sometimes some things can be confusing).
Also customer service has been great since we've started working together - nothing but support & answers whenever needed!! Nothing at all dislike about kintent- just keep up good communication between both parties which will lead us through every step towards success :) We're solving our internal audit issues related specifically within finance department where most people here have never used such kind softwares therefore i'm always afraid something might go wrong when implementing new features/changes etc.. But after trying out few free trial versions available online now its safe bet.