I like that ARM is so easy to use, it's intuitive with multiple platforms available for your users.It can be updated via our website or API without any hassle! The price point may seem high at first but once you learn how much time this saves there really isn't anything not great about ARM!! There are no downsides but if cost wasn’t an issue we would definitely have purchased more licenses than just 1. We used ARM primarily as part of our business continuity plan and were able to easily build out plans & deploy them quickly after approval from IT/Audit team and C-Suite leadership.