The best thing about this software is that it has all of our employees' data in one place where we can easily access any employee's information even when they are not logged into their computer or phone! I wish there was an option to have more people be able add contacts directly from your email instead, but other than those few issues everything else works great for us so far!! We had been using another system which wasn't very user friendly at times as well (it would sometimes take several clicks before you could actually open anything).
With codereaders though things come much easier since its just 1 click away whenever someone wants something done through out office.