1st off, this thing is super easy to assemble. You are not stringing to springs yourself. If u skip the handlebar (which is fun, but totally unnecessary) you can break down or assemble in like 3 mins, rt.Its very portable because of this.I got it for my son who is autistic and has adhd, so great way for him to funnel his energy. I wanted a trampoline I didn't have to walk around myself since we use it daily. I also jump on it, and the 43 in is totally fine.Onto the customer service part, I originally bought this model about a year ago. Zero problems and then one day a spring popped out (the fabric that was attaching the spring to the trampoline). So the actual spring was intact and it stayed hooked in on the other side. This is important bc if u have ever had a spring break on you on go shooting off randomly it's bad. Obviously. It's a piece of metal traveling at high velocity suddenly and unexpectedly.I was a little annoyed bc who wants to replace one of these every year? My son had a tendency to pick at things, so whether he helped the fabric unravel or it was just a chance defect who knowsI contacted the company at tomservip@outlook.com, summarized the issue and asked for a replacement or something. They responded very quickly within business days (Monday -fri) and offered to refund half the cost to have it repaired locally. Since there was ZERO way I was gonna find time and motivation to find a place that was qualified for that, wad honestly shocked I managed to email the company, I just asked if they could send me credit (since my card I used is noonger valid) sp I could purchase another one. My time was worth more than saving the money, ya know? I knew I could assemble it in under 5 mins, and I liked the product in general. We eventually agreed I would purchase another one and they would refund half the balance once I had received it in the mailWhich they did. It was easy, painless and fair. Now we're both back to jumping bc honestly, it's pretty fun even if ur grown lol.Tysm Jessica for humoring me in our like 8 email exchange🙏Will be linking to my sons dad to get for his house as well.P.s. I got a great deal on the 1st one, the 2nd one was more and they still refunded half the 2nd purchase, which I definitely appreciated.Also- there is a YouTube assembly video for those who prefer those. It is really easy once u know what bars go where etc. If u leave the bars off, you just unfold the 1st fold, get ur feet on one side and press the other side down to snap that b in place and the screw the legs on 🤷♀️
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