I was in a good mood when I went online to Firstrend's shop to buy the newest electronics and security tools. Unfortunately, my expectations were dashed on the sands of dissatisfaction and sadness. The website turned out to be a confusing maze with a disorganized layout that made it challenging to locate the products I was looking for. And when I did eventually succeed in making a purchase, the checkout procedure was incredibly troublesome. But that was not the end of my problems because the goods I got were of poor grade. The "top-of-the-line" security camera was anything but, and the video DVR kit was full of glitches. I requested help from customer support, but was met with a wall of indifference and apathy. My experience with Firstrend's online store was severely disappointing because no solution could be discovered. In conclusion, I cannot urge anyone looking for high-quality electronics and security tools to shop at Firstrend's website. Their customer service is nonexistent, their goods are subpar, and their website is a complete mess. Keep clear!