I like that it is easy for me as an individual user without any technical background to use this software in my day-to-day work life with ease! It can be difficult at times when trying to navigate through some of their features but once you've gotten used to them they are very intuitive. Also great customer service from support team members who will help get your questions answered quickly if needed. Not many minor issues or complaints about this product so far; everything has been good thus far! We were able to connect our email accounts into one place which was helpful since we had several different emails being stored across multiple locations in order to keep track of all communications related to each project/client.