The ability to track all my channels from one dashboard is great! I can see what has worked well, where there are gaps in content delivery or engagement with customers / prospects etc.. It's very good at pulling data into its platform so you don't have spreadsheets of analytics that need updating frequently - it does this automatically if needed (which saves time). Nothing really apart form not having an option within certain campaigns/funnels which would be helpful as sometimes we get stuck without options when creating new funnel steps using our outboudengine account manager tool but overall pretty happy :) Would like more flexibility around tags used across different platforms such adwords & facebook ads however they do provide some templates already created allowing us just fill them accordingly rather than starting again everytime something changes :D.