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South Korea, Seoul
1 Level
694 Review
44 Karma

Review on ANROYE by Saradhi Suter

Revainrating 1 out of 5

The ANROYE Report: Not Living Up to Expectations

The online retailer known as ANROYE provides customers with access to a comprehensive selection of home and kitchen necessities, as well as home décor products and home decor accents. Despite this, my most recent interaction with ANROYE resulted in my feeling let down. To begin, the search function on the website did not perform as well as I had anticipated, which made it difficult for me to locate the items that I required. Second, although the prices of ANROYE's products are reasonable, the quality of those products is not as high as it was represented to be. Thirdly, the customer support provided by ANROYE was not as quick to respond as was anticipated, with lengthy wait times when calling in and delayed responses to emails. Last but not least, ANROYE's shipping was significantly slower than what was advertised, and the delivery of my purchase was significantly later than anticipated. In conclusion, ANROYE has potential, but my experience with them did not live up to my expectations because their search function was inefficient, the product quality was poor, their customer support was slow, and their shipping was late.

Pros
  • Excellent customer care from a team that is accommodating and welcoming.
Cons
  • Postponed shipment