Review on White Hurom H-AA Slow Juicer by David Lambert

I purchased my Hurom to strictly make celery juice. Celery can be hard on a juicer. A few months into using the machine daily, I began experiencing some difficulty with the 2 silicone brushes falling out easily. I feared losing them down the disposal when cleaning the parts. Customer Service said there was nothing they could do about this and if I felt that I needed a replacement, even though it was relatively new, I would have to order them. I did order them but when I received them there was a slight difference and the new ones do not stay on at all! Their is a slight difference in the shape of them. I wrote a review based on this because I did not want to deal with customer service again. Recently, I received an email from a Customer Experience Manager, Cole, who was interested in the problem that I experienced. He actually listened and immediately refunded the charges for my silicone parts and promptly sent me a new basket with the silicone parts! Cole stepped up and made me feel like a valued customer. I am so pleased by his response that my faith has been restored in the customer service department of this company. I can now get back to juicing ! By the way, this machine makes excellent celery juice and has a beautiful sleek design that looks great out on my counter for daily usage. Thank-you Hurom for making me smile again!