Bought for our mother who lives in a care facility. After a few wrong long distance calls with your regular phone, this phone is awesome and easy to use. One click on a familiar face and she's back in touch with her family. It was easy to set up, although it took some computer skills to reduce our images to an inch square - you could use a blank piece of paper and write names. I like that the switch on the back of the phone locks it so only one touch is available. This avoids problems with dialing errors. Great product and feels solid in your hands.
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